Returns & Exchanges
Online Return Policy
We want you to love your new purchase. Items may be exchanged at our store at Vintage Park, Houston for other merchandise or store credit within 20 days of return with receipt for any unworn, unwashed, and undamaged items. Items may also be returned by mail (email firstname.lastname@example.org for instructions). All items for Jewelry and Shoes are Final sale. Lavo Collections does not offer credit card or cash refunds for online purchases.
Shipping & Handling
Orders that are placed on weekdays will be shipping within 24 hours, unless otherwise noted. Orders that are placed on weekends and holidays will be processed within 72 hours, unless otherwise noted.
Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard Ground Shipping service only. FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.
You will receive a confirmation e-mail once your order has shipped. You may also log on to your account and select "Order History" to view the status of your order.
All online orders that are shipped within Texas will be assessed the 8.25% sales tax. All other states will not be charged sales tax.